Mat orders are protected through our limited warranty as per the detailed information below:

 

1-YEAR WARRANTY

• Puzzle Mats
• Home-Roll Out Mats
• Hybrid Roll-Out Mats
• Folding Mats
• Crash Mats
• Rubber Gym Flooring

5-YEAR WARRANTY

• Roll-Out Mats
• Tatami Mats
• Smooth Mats
• Wall Mats
• Crashmats

 

The amount of mats from a single order covered within our limited warranty is determined as per the years of usage as per below:

Year 1 - 75% coverage

Year 2 - 55% coverage

Year 3 - 35% coverage

Year 4 - 15% coverage

Year 5 - 5% coverage

Extended 10-year warranty available upon request. Additional monthly charges will apply. For any questions regarding payment terms and warranty on our mats, please contact our support team: support@matsurumats.com

 

For any warranty related inquiries, please always email our support team and provide us with the most amount of information possible such as your INVOICE #, pictures and description of issue. 

The warranty covers any defect on the mat including any tears on the vinyl, the foam and the rubber sealing underneath the mat under regular use. Any defects due to extreme use or inappropriate handling/care of the mat will not be eligible for replacements. Small defections to the foam part for Home Roll-Out & Roll-Out Mats will not be considered as real damage, as they do not impact the performance of the mat. Small defections smaller than 2 inches on the vinyl part of Tatami, Smooth Surface and Roll-Out Mats, will not be considered as real damage as as they do not impact the performance of the mat. We can provide vinyl patches for the surface if damaged at an additional cost.

If the product is deemed defective and eligible for replacement, the mat will be provided free of charge, however the shipping cost will be under the responsibility of the client. The shipping cost of the product is to be calculated by our support team and accepted by the client prior to shipping of the mats. 

Warranty starts on the day of order invoice. Example: Order #***** Invoice Date: 01-JAN-2021. Start of warranty is on 01-JAN-2021.

The mats are also insured during transportation and will be fully replaced if they arrive damaged. The client has 7 days to notify our company of any shipping damage after receiving the product. Failing to notify our company within 7 days will result in a perfect condition received mat. Mats that arrive damaged are to be fully returned to our warehouse and our company will arrange the transportation for its return at our own cost.