Only a few of our mat products qualify for FREE SHIPPING. Here is the list of products that qualify for FREE SHIPPING:

1. Home Roll-Out Mats - 5' x 10' and 10' x 10'
2. Hybrid Roll-Out Mats
3. Folding Mats
4. Economy Puzzle Mats
5. Rubber Gym Tiles
6. Premium Rubber Tiles

All other mat products DO NOT QUALIFY for free shipping. The shipping cost will vary depending on your location and amount of mats in your cart.

You can estimate the shipping cost at the CART and CHECKOUT page. Please select the rate that is most convenient to you!

The shipping estimate is calculated by our algorithm and it varies according to many variables such as weight, distance from our facility and size of mats ordered.

Once the shipping cost is selected at the checkout page, this cost will then be added to your total prior to the payment!

All mat orders must be paid IN FULL prior to leaving from our facility! We don't offer CASH on delivery as a payment term and we don't ship orders on credit or with just a deposit.

For local customers in the greater Seattle - WA region, you are more than welcome to come by our warehouse to pick up your order. Please be advised that you must schedule a pick up date prior to showing up to our warehouse as we only accept pick ups by appointment!

We offer a 30-day return period from the date of purchase.

The customer is responsible for covering the shipping cost for the return of the mats to our facility. Any shipping cost paid for shipping to its original destination won't be refunded.

The mats must be in its original packaging and they must be in brand new condition. If mat is not returned in its original packaging then it won't be accepted back into our facility and the customer will be responsible for the shipping cost back to its original destination.

We don't accept returns of custom mat orders unless the product received is damaged or defective. Custom orders that are to be replaced are subject to lengthy delays for re-production. Customer must wait until the mat order is fully produced and shipped prior to sending back the original custom mat order with defect.

Rules for identifying a damage or defect:

Any defect or damage smaller than 2 inches on the vinyl, surface or custom logo/graphics are not be considered as a real defect. Scratches to the surface and damages to the bottom foam part of Roll-Out mats are not to be considered as real damage or defect as they won't affect the performance of the mat. Only tears or defect on the vinyl surface bigger than 2 inches will be considered as real damage and make the mat eligible for returns.

For small defects smaller than 2 inches or velcro connection mats, please contact our customer support team and ask for repair kits/tape that can be provided free of charge.

Damages during transportation:

The client has 7 days to notify our company of any shipping damage after receiving the product. Failing to notify our company within 7 days will result in a perfect condition received mat. Mats that arrive damaged are to be fully returned to our warehouse and our company will arrange the transportation for its return at our own cost. 

Mats that show any defect after being received will be covered under our limited warranty, as per our MATSURU warranty detailed below, click on the link:

MATSURU WARRANTY