Billing Terms and Conditions

Billing Terms and Conditions

Welcome to Matsuru. These Billing Terms and Conditions outline the payment requirements for all orders placed with us. By placing an order, you agree to the following terms:

  1. Payment in Full

    • All orders must be paid in full prior to shipping. No exceptions will be made. Orders will not be processed or shipped until payment has been successfully received.

  2. Accepted Payment Methods

    • We accept the following payment methods:
      • Credit and debit cards (Visa, MasterCard, American Express, Discover)
      • Online payment platforms (e.g., PayPal)
      • Bank transfers (subject to clearance times)
    • For bank transfers, please note that your order will be processed once the funds have cleared into our account.

  3. Order Confirmation

    • Upon successful payment, you will receive an order confirmation via email. This confirmation will include your order details and payment receipt.

  4. Shipping Timeline

    • Shipping timelines are calculated from the date full payment is received. Delays in payment may result in delays in order processing and shipping.

  5. Cancellations and Refunds

    • Orders can be canceled before payment is made without any penalties.
    • Refunds for orders already paid will be processed in accordance with our Refund Policy. Please refer to that document for detailed information.

  6. Failed or Delayed Payments

    • If a payment fails or is delayed, the order will not be processed or shipped until full payment is received.
    • Matsuru reserves the right to cancel orders if payment is not received within a reasonable timeframe, as determined by our discretion.

  7. Currency and Taxes

    • All prices are listed in USD, unless otherwise specified. Taxes, customs duties, and additional fees may apply depending on your location and are the responsibility of the customer.

  8. Contact Information

    • If you have questions or require assistance with payment, please contact our customer support team at [email address or phone number].

Thank you for choosing Matsuru. We appreciate your business and look forward to serving you.